How to Return an Order

TheDrop.com is a marketplace representing several different brands and shops. Merchant return policies are different for each brand that we sell. Items will be subject to the return policy of the individual seller (Merchant).

Seller Return Policy

When you order from a seller your return will be sent back to the seller instead of TheDrop.com. Seller return policies may vary. Some items do not qualify for return. You can view a seller return policy before you purchase an item by viewing the Returns and Refunds page of the Seller's profile page.

Warranty

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact TheDrop.com at customerlove@thedrop.com.

Exchanges

The exchange policy varies for each of the merchants selling on TheDrop.com. Some items do not qualify for exchange or return. If you would like to know more about a merchants exchange policy you can view the Returns and Refunds page of the Seller profile.

How to Process a Return, Exchange or Warranty

In order to process a return you can send an email at customerlove@thedrop.com. When emailing be sure to include your order number, the item you would like to return and why. Some items do not qualify for return or exchange and will be evaluated on a case by case basis.